E-mail correspondence is becoming the prevalent form of communication for many people. Its instantaneous nature makes it a convenient, time-saving tools and has dramatically changed the way we communicate. Today, information can be exchanged with a simple click of a mouse, but communicating via e-mail is more than just composing and sending electronic messages. E-mail mismanagement and careless e-mail messages have resulted in lost productivity, financial losses, public-relations nightmares, and even lawsuits.
    With this in mind, this edition of WRITING EFFECTIVE E-MAIL presents not only basic tips for writing messages that are clear and compelling but also offers guidance on sensible e-mail usage. By becoming aware of some potential risks of sending e-mail, you can avoid making mistakes that can lead to personal or workplace disasters. Although e-mail is a widely use tool, it is never secure e-mail that is misused, or is read by people for whom it is not intended, can have devastating consequences to an individual or to an entire organization. Despite potential pitfalls, e-mail is one of the most effective and powerfull communication tools we have. This book will show you how to compose and format persuasive e-mail messages with subject lines that will get your messages read and acted upon. You will also find tips for reducing the clutter and controlling electronic junk mail that can help you cope with a growing problem for e-mail users information overload.

Part 1: Think Before you E-Mail
Part 2: Composing Your E-Mail Message
Part 3: Keys to Effective E-Mail
Part 4: Polishing Your Cybermanners
Part 5: Formatting Your E-Mail Message
Part 6: Managing E-Mail Overload