- More than 50 labs that feature key objectives, step-by-step
   procedures, and our popular "What Did I Just Learn?" report
   section to help you assess how well you understood the
   material.

- Master your ability to install hardware, configure hardware
   resources and ports for proper functioning, and upgrade
   any Field Replaceable Units (FRUs) that have failed or don't
   meet performance needs.

- Learn critical troubleshooting tools and utilities, as well as
   vital system maintenance techniques, for Windows 9x/Me,
   NT 4.0 Workstation, 2000 Professional, and XP.

- Learn how to configure and troubleshoot major networking
   interfaces, protocols, and Internet connectivity for the major
   Windows desktop operating systems.

1. Hardware Concepts
2. Operating System Fundamentals
3. Operating System Technology.
4. Networking.
5. System Maintenance.