Each new text is packaged with a free CD-ROM to help you prepare for exams and further your understanding of business communication topics. With study aids like grammar exercises, chapter quizzes, video exercises, and links to features right on the web, this CD-ROM gives you the opportunity to reexamine concepts you just read about in the text.

You can also utilize our Online Learning Center at WWW.mhhe.com/lesikar9e where you'll have access to online study materials, Internet exercises, video cases, quizzes, and a link that gathers the best the web has to offer in business communication links. This text website has a wealth of resources to help you-just click on the "Student Center" Portion of the site.

PART 1 Introduction 1
PART 2 Funamentals of Business Writing 19
PART 3 Busic Patterns of Business Messages 81
PART 4 Fundamentals of Report Writing 255
PART 5 Other Forms of Business Communication 393
PART 6 Spcial Topics in Business Communication 435