For undergraduate, MBA, and other courses in Business Logistics, Physical Distribution, Operations Management, Materials Management, and Supply Chain Management, in departments of business and engineering.

    This comprehensive discussion-covering the planning, organizing, and controlling of such activities as transportation, inventory maintenance, facility location, order processing, purchasing, warehousing, materials handling, packaging, customer service standards, and product scheduling-is specifically designed to help students solve actual challenges that they will encounter in today's marketplace. It provides the basic decision making tools and concepts used for finding cost reduction and strategic opportunities. Logware software on CD-ROM is included.

I. INTRODUCTION AND PLANNING.
1. Business Logistics/Supply Chain-A Vital Subject.
2. Logistics Strategy/Supply Chain and Planning.

II. CUSTOMER SERVICE GOALS.
3. The Logistics/Supply Chain Product.
4. Logistics/Supply Chain Customer Service.
5. Order Processing and Information Systems.

III. TRANSPORT STRATEGY.
6. Transport Fundamentals.
7. Transport Decisions.

IV. INVENTORY STRATEGY.
8. Forecasting Supply Chain Requirements.
9. Inventory Policy Decisions.
10. Purchasing and Supply Scheduling Decisions.
11. The Storage and Handling System.
12. Storage and Handling Decisions.

V. LOCATION STRATEGY.
13. Facility Location.
14. The Network Planning Process.

VI. ORGANIZATION AND CONTROL.
15. Logistics/Supply Chain Organization.
16. Logistics/Supply Chain Control.

Selected Bibliography.
Appendix A. Areas Under the Standardized Normal Distribution.
Appendix B. Unit Normal Loss Integrals.