Welcome to Call Center Success: Essential Skills for CSRs. This book includes important customer service skills a Customer Service Representative (CSR) needs to satisfy customers. When you apply the skills, ideas, and suggestions included in this book, two important changes will occur. First, your job will become easier, and second, you will become a skilled CSR professional.

Call Center Success will increase your understanding of the challenges, skills, and competencies needed to succeed in a call center. Working in a call center is a fast paced, demanding job. With the growth of e-commerce, tech support, and other customer service opportunities, the future for Customer Service Reps is bright. Reps who can provide outstanding service will be highly sought, valuable employees.

1. The CSR-A Powerful Voice
2. Gaining the professional edge
3. The All-Important customer
4. Building your communication skills
5. Attitusde-your most important asset
6.Aplan for srlf improvement