The leading text in business communication, "Communicating at Work" takes a pragmatic approach that features a strong multicultural focus, a heavy emphasis on effective presentations, and a pedagogical program designed to encourage group activities and skill building. Its combination of clear writing and effective use of tables makes this text an excellent teaching tool. The ninth edition provides coverage of new pedagogy, key new topics and an expansion of other important concepts including sources of on-the-job conflict, how to use informational interviews for career advancement, and stages in group problem-solving.

Part One Basic of Business and Professional Communication Strategic Case : Sundown Bakery
Part Two Personal Skills Strategic Case : Computer Solutions
Part Three Interviewing Strategic Case : Platinum Sounds
Part Four Working in Groups Strategic Case : Museum of Springfield
Part Five Making Effective Presentations Strategic Case : Fresh Air Sports