This best selling text will show you the basic concepts and techniques you need to successfully communicate in today's business world, regardless of your current level of business experience. Covering every aspect of the communication process, Communicating for Results: A Guide for Business and the Professions, International Edition, will give you a competitive edge in any business situation from the initial interview to making skilled presentations (complete with professional visual aids) to assuming a leadership role.

    In addition, you'll find online video clips of common professional scenarios paired with the concepts from the text give you a realistic glimpse into the business world. Communicating for Results: A Guide for Business and the Professions, International Edition is your opportunity to see how theory translates into practical action and how that knowledge will help you improve your chance of career success!

Chapter 1 The communication Process: An Introduction
Chapter 2 Organizational Communication
Chapter 3 Improving Interpersonal Relationships
Chapter 4 Effective Listening
Chapter 5 Nonverbal Communication in the Organization
Chapter 6 Overcoming Obstacles to Communication in Organizations
Chapter 7 Basic Information for All Types of Interviews
Chapter 8 The Employment Interview
Chapter 9 Small-Group Communication and Problem Solving
Chapter 10 Participation and Leadership in Teams
Chapter 11 Informative Presentations
Chapter 12 Researching, Supporting, and Delivering Your Ideas
Chapter 13 Professional Visual Aids
Chapter 14 Persuasive Presentations: Individual or Team