Most business and professional presentaions differ significantly form the forms taught in college public speacking classes. This chapter provides detailed guidelines for planning and delivering the most important and common types of presentations, including reports, briefings, orientations, proposals, and training. In addition, tne chapter offers guidelines for speaking on special occasions, including introducing another speaker, presenting and accepting awards, giving toasts, and welcoming guests.

Part One Basics of Business and Professional Commnication
1. Communicating at Work
2. Communication, Culture, and Work
Part Two Personal Skills
3. Verbal and Nonverbal Messages
4. Listening
5. Interpersonal Skills
Part Three Interviewing
6. Principles of Intervieeing
7. Types of Interviews
Part Four Working in Groups
8. Working in Teams
9. Effective Meeting
Part Five Marking Effective Presentations
10. Developing the Presentation
11. Organizing Your Ideas
12. Verbal and Visual Support in Presentations
13. Delivering the Presentation
14. Types of Presentations