People don’t always agree!

   Managing interpersonal differences isn't always easy. Sometimes the tension is visible in the form of back-biting rivalry, bickering, and resentment. Sometimes it can be more subtle with stored-up anger as an undercurrent. Pain and emotional scars, wasted time and energy, and waning morale are too often the only products of such situations.

   Conflict Management (formerly Managing Disagreement Constructively) approaches the problem as an opportunity to gain understanding through real contact with the people involved in a conflict. The guiding principles are based on common sense and the strategies to resolving conflicts are presented as tools you can blend and exchange as you move through the phases of the process. Each lesson is designed to build your confidence and provide real-world applications you can put to use immediately. The self-assessments, exercises, and brief examples add to your understanding of this most difficult to tasks.

Part 1: Understanding Conflict Management
Part 2: The Four-Phase Process for Managing Conflict and Disagreement
- Appendix