Discover where the real success in business can be found. What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive advantage, showing readers that success in today's globalized business world can be found, not in technology and products, but in an organization's people. The third edition includes updated and current information, and features over forty new cases.

Part 1 Strategic and General considerations
Chapter 1 Performance Management and Reward Systems in context
Chapter 2 Performance Management Process
Chapter 3 Performance Management and Strategic Planning

Part 2 System Imp0lementation
Chapter 4 Defining Performance and Choosing a Measurement Approach
Chapter 5 Measuring Results and Behaviors
Chapter 6 Gathering Performance Information
Chapter 7 Implementing a Performance Management System

Part 3 Employee Development
Chapter 8 Performance Management and Employee Development
Chapter 9 Performance Management Skills

Part 4 Reward Systems, Legal Issues, and Team Performance Management
Chapter 10 Reward Systems and Legal Issues
Chapter 11 Managing Team Performance