Built around new technologies and motivated workers, process innovation begins with a commitment to a strategic vision from senior management. Its scope is vast and crosses multiple business funtion. Its goals are ambitious-companies embarking on process innovation often seek tenfold improvements in cost, time, or quality. For example, IBM reduced the preparation time for quotes on buying or leasing a computer from seven days to one, while preparing 10 times as many quotes.

The Internal Revenue Service collected 33% more from delinquent taxpayers, with only half the staff and one-third the branch offices. One analysis of the New York Stock Exchange suggests that a redesign of   trading processes could save buyers and sellers hundreds of millione of dollars each year.

Chapter 1 The Nature of Process Innovation
Chapter 2 Selecting Processes for Innovation
Chapter 3 Information Technology as an Enabler of Process Innovation
Chapter 4 Processes and Information
Chapter 5 Organizational and Human Resource Enablers of Precess Change
Chapter 6 Creating a Process Vision
Chapter 7 Understanding and Improving Existing Processes
Chapter 8 Designing and Implementing the New Process and Organization
Chapter 9 Process Innovation and the Management of Organizational Change
Chapter 10 Implementing Process Innovation with Information Technology
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