Gives teachers practical advice for teaching vocational English to any profession. This versatile book helps teachers identify and teach the language areas such as health and safety, instructions, and customer relations, which are common to the majority of different vocations. Key features: Over 80 generic classroom activities. Needs analysis helps teachers design a course that covers what students need for their working environment. Adaptable activities are transferable across different vocations. Suitable for teachers, teacher trainers, and new teachers.

1. Needs analysis and course design
2. Organizational structures
3. Vocabulary
4. Processes, procedures, and operating systems
5. Using numbers and figures
6. Customer care and quality assurance
7. Health and safety
8. Evaluation and review