This Guide to Effective E-mail contains practical advice on all the essential aspects of e-mail. It aims to establish some 'rules of the road' for e-mail by providing guidelines on common courtesy online, basic rules of netiquette, composing effective messages, using appropriate language, style and structure, the problems and potential of e-mail, managing your e-mail, and much more.

In 10 simple steps Shirley Taylor shows you how to make e-mail your ally, improve online communications, enhance productivity and improve reputations. Valuable for both new and existing e-mail users, this is the most effective guide you will ever need to help you to make the most of this exciting communications phenomenon.

Step1 Understand the emergence of e-mail
Step2 Appreciate the pitfalls and the potential of e-mail
Step3 Make sure you look good online
Step4 Compose effective e-mail messages
Step5 Learn how to manage your mailbox
Step6 Enhance your online communications
Step7 Be aware of e-mail abuse
Step8 Suss out safety and security
Step9 Develop a business e-mail poli policy
Step10 Make e-mail work for you-today and tomorrow
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