Help students differentiate themselves in a competitive marketplace with "Supervision: Concepts and Practice of Management, 12/e, International Edition" . A blend of traditional management concepts and emerging insights, the text draws from the author's firsthand business experience to deliver the leadership skills hiring managers want, but rarely find, in new recruits. This comprehensive single source for supervisory management expertise addresses the most critical challenges in business today, including globalization, economic turbulence, transitional and temporary workers, virtual employees, technology, outsourcing, downsizing, and much more.

    Hands on and practical, "Supervision: Concepts and Practice of Management, 12/e, International Edition" complements chapter readings with skill building techniques and captivating video cases from well known organizations, which let students experience supervisory roles themselves. Special attention to diversity and ethics also helps students develop a better sense of life beyond the classroom, and enhances the text's thorough coverage of communication, decision making, conflict resolution, and other essential supervisory skills.

Part 1 Supervisory Management Overview and the Essential Supervisory Skill
1. Supervising in Uncertain Times
2. The Managerial Functions
3. Communication: The Key to Effective Supervisory Management

Part 2 Supervisory Essentials
4. Principles of Motivation
5. Solving Problems: Decision Making and the Supervisor
6. Positive Discipline

Part 3 Planning, Organizing, and Staffing
7. Supervisory Planning
8. Supervisory Principles for Organizing
9. The Supervisor’s Role in Preparing Employees for Success

Part 4 Leading
10. Supervisory Leadership and the Management of Change
11. Managing Work Groups: Teamwork, Morale, and Counseling
12. Supervising a Diverse Workforce

Part 5 Controlling: Techniques for Managing Employee Performance
13. Fundamentals of Controlling
14. Performance Management
15. Resolving Conflicts in the Workplace