ลด 25%
Page 08, 1. **Active Listening**
Page 32, 2. **Apologize & Take Responsibility**
Page 52, 3. **Provide Solutions**
Page 74, 4. **Offer Compensation**
Page 88, 5. **Follow-up**
Page 98, 6. **Training Staff**
Page 125, 7. **Implement Feedback**
Page 142, 8. **Maintain Communication**
Page 153, Index
This book serves as a comprehensive guide on how to effectively navigate negative situations that arise in various service-oriented roles such as restaurants, hotels, hospitality, and customer service. It focuses on empowering individuals to proactively manage challenges that may stem from workloads, misunderstandings, or difficult interactions. By cultivating a positive mindset and offering practical strategies, the book aims to equip readers with the tools to transform negative encounters into opportunities for enhanced customer satisfaction and brand loyalty.
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