To help illustrate the concepts and present a practical approach to the material the text includes the foloowing features.

-   Chapter summaries- highlights of each chapter that provied a
    quick review of the main topics

-   Chapter-ending projects and activities- review and application
    activities that allow readers to apply the concepts presented

-   Group projects - activities that help foster group
    communication skills and teamwork

Chapter 1 The Business of Social Structure
Chapter 2 Getting Along in In-Service Communication
Chapter 3 Private Worlds and Public Worlds
Chapter 4 The Mechanics of Talk
Chapter 5 Listen Well to Speak Well
Chapter 6 Barriers to Communication
Chapter 7 Group Decision-Making
Chapter 8 Group Roles and Leadership
Chapter 9 Committee Presentations
Chapter 10 Audiences and Visual Aids
etc.